Terms & Conditions

Order and Payment

  • Goods will not be shipped until the payment is made in full unless both parties agreed on net terms
  • $500.00 minimum wholesale order required per brand per season
  • No minimum required on re-orders
  • Payment must be made in a timely manner after the order is ready to be shipped
  • Any delay in payment shall bear interest at the rate of 2% per month 30 days after the invoice date for seasonal goods or the order is cancelled for non-seasonal goods unless agreed upon by both parties
  • Customer agrees to pay all service charges, collection costs, attorney fees, and court costs incurred if collection efforts are required

Cancellation

  • No cancellation or modification to orders shall be binding unless agreed upon by both parties and a written acceptance must be confirmed by Branches & Knots
  • No cancellation is accepted after deadline addressed by Branches & Knots for the season for all seasonal goods
  • Cancellation after the deadline for seasonal goods will be subject to a 50% cancellation fee
  • Cancellation fee will be charged automatically on the credit card initially filed
  • No cancellation is accepted because of delays caused by customs, act of god or any circumstance not caused by negligence of Branches & Knots 

Shipping Discrepancies

Shipping errors (incorrect/missing items) must be reported to us within 14 days upon receipt of goods, otherwise claims will not be accepted

Defectives

  • Our return policy is manufacturer defective products only
  • Defective items must be reported to us within 6 months from the date of purchase
  • Photo proof will be required and it must be approved by Branches & Knots prior to returning the goods
  • Only credit or replacement will be offered when the item has been returned and inspected by us
  • Credits are for purchase of merchandise only
  • All merchandise without manufacture defect being returned will be subject to a 20% restocking fee and the shipping fee

MISCELLANEOUS

  • prices, terms and conditions of sale are subject to change without notice
  • accounts will be charged twenty-five dollars ($25.00) for each returned check; if the same check is returned again, the fee will be fifty dollars ($50.00)
  • no cash refunds will be allowed

LIMITATION OF DAMAGES

  • Branches & Knots Trading Co. Ltd. shall be not liable for any loss, damage, delay, misdelivery, nondelivery not caused by its own negligence, or for any loss, damage, delay, misdelivery or non-delivery caused by:
    • The act, default or omission the shipper or consignee or any other party who claims an interest in the shipment.
    • The nature of the shipment or any defect, characteristic, or inherent vice thereof.
    • violation by the shipper or consignee of any term or condition stated herein including, but not limited to, improper or insufficient packing, securing, marking or addressing, misdescribing the contents of any shipment or failure to observe any of these rules relating to the shipments not acceptable for transportation whether such rules are now or hereafter promulgated by Branches & Knots Trading Co. Ltd..
    • Acts of God, perils of the air, enemies, public authorities acting with actual or apparent authority or law, acts or omission of postal, customs or other government officials, riots, strikes, or other local disputes, hazard incidents to a state of war, weather conditions, temperature or atmospheric changes or conditions, mechanical or other delay, of any aircraft used in providing transportation services or any other cause reasonably beyond the control of Branches & Knots Trading Co. Ltd.
    • Acts or omissions of any postal service, forwarder, or any other entity to whom a shipment is tendered by Branches & Knots Trading Co. Ltd. for transportation, regardless of whether the shipper requested or had knowledge of such third party delivery requirement.
    • Electrical or magnetic injury, erasure, or other such damage to electronic or photographic images or recordings in any form, or damage due to insects or vermin.
  • While Branches & Knots Trading Co. Ltd. will endeavor to exercise its best efforts to provide expeditious delivery in accordance with regular delivery schedules, Branches & Knots Trading Co. Ltd. will not under any circumstances be liable for delay in pickup, transportation or delivery of any shipment regardless of the causes of such delay

If you have any questions, please feel free to contact us.

Thank you,

branches & Knots Trading  Co. Ltd.